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Remote Support

Users in the use of the equipment, if there can’t install software or can’t connect the device, our technicist can through TeamViewer software for remote to help solve the problem for you.

Technicist online time: Beijing9:30-18:00

1. Download TeamViewer software on your computer.(Click Download)

2. When the TeamViewer software is working, it’ll appear ID and Password.

3. Please inform the ID and Password to our online customer service.

4. Please don’t close your TeamViewer window.

Our online customer service will arrange technicist to help solve the problem for you ASAP.