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Shopping Global One World One Price

Warranty Policy:

(By our technical staff  to identify the  product is damage. Not man-made.)

 

Problem Details

Warranty Time

Treatment

Responsibility for Charge

Remark

Quality Problem

within 7 days after receiving package

Buyer: Submit a complaint(Mail to sales@xcar360.com ) and Return the items to Seller's assigned address by China Post.

Return Ship cost: Seller

Any costs because of customer's wrong operation leads to return will be responsible by the buyers.

 

Resend ship cost: Seller

Seller: If can not repair, exchange a new one (Items must be in new condition with original packaging and accessories.)

Repair Charge: Seller

Replace Parts Charge: Seller

In 30 days after receiving package

  1. Buyer: Submit a complaint and Return the items to assigned address by China  Post for repairing/
  2. If you need the item urgently.  We have the terms of deposit that could send the item first. (you should pay 80% of the item’s cost ,after we received it, we will return.)

Return Ship cost: Buyer

Resend ship cost: Seller

Seller: If can not repair, exchange a new one (Items must be in new condition with original packaging and accessories.)

Repair Charge: Seller

Replace Parts Charge: Seller

1 year after receiving package

Buyer: Submit a complaint and Return the items to assigned address by China Post for repairing

Return Ship cost: Buyer

Resend ship cost: Buyer

Seller: Repair it.

Repair Charge: Seller

Replace Parts Charge: Buyer

Lost in the delivery

30 days after shipping

Buyer: Submit proof to seller

New Product Cost: Seller

Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer

Resend Ship Cost: Seller

Customs Problem

30 days after shipping

Buyer: Finish customs clearance when import

Customs duties or agent fees: Buyer

Seller: Try to help buyer to finish customs clearance but not responsible on this.

Delivery Problems:
broken, incomplete,
wrong address

within 7 days after receiving package

Buyer: Report to Seller, and submit Complaint to Carrier (

DHL, TNT, UPS, EMS, etc..) in 7 days to get a Complaint number and send the number to Seller. After the seller's permit, return the full package in good condition to assigned address by Post. Caution: The Carrier will not accept Complaint after 7 days.

Return Ship cost: Buyer

Resend ship cost: Buyer

Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days.

Repair Charge: Seller

Replacement Charge: Buyer

Received wrong Items

within 3 days after receiving package

Buyer: Report to Seller and return the full package in good condition to assigned address by Post in 3 days

Return Ship cost: Seller

Seller: Arrange shipment for the correct items

Resend ship cost: Seller

Man-made Damage: such as update machine online, dismantle the equipment, and so on

within 1 year

Buyer: Report to Seller, and return the items for repairing to assigned address by or Post

Return Ship cost: Buyer

Resend ship cost: Buyer

Repair Charge: Buyer

Replacement Charge: Buyer

Note:

1. Warranty Policy only protects Main parts. Other parts are out of our warranty policy.

2. Before return, please confirm with us. we will give you a shipping address once confirming the problem. Buyer will be responsible for any risks or costs without our permission.

3. Buyer needs return the items by Post, or we can't get them because of restrict Customs Policy.

4. The Warranty Policy fits for all products except some products which state the warranty specially in description.

5.In $50, warranty 3 months. Over $50 and in one year, free warranty.

All repair charge: Buyer, Return charge :Seller

 

 

 

 

 

Warranty Item

Main Unit for Equipment

1 year warranty

Machine peripheral equipments and wire

No warranty

Car diagnostic laptop

3 months

Data Hard Disk

No warranty

Car software

No warranty

Consumables

No warranty